The journey: from Document Management to ECM to Content Services

Document Management History

By definition, a Document Management System (DMS) is a system which manages the entire life cycle of documents including creation, review, approval, and retiring of documents. DMS grew out of the “going paperless” initiative.

These systems provided version and metadata management, automated approval and review of documents through workflows and the ability to locate documents easily.

Almost all content services platforms available today are the evolution of a Document Management System.

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From Document Management to ECM

Solutions grew more complex, accounting for the full life cycle of content across the enterprise and incorporating workflow tools to route content to the right people at the right time. Thus, DMS became “enterprise content management”(ECM).

ECM included several modules, the main modules are Document Management, Record Management, Workflow, Collaboration.

in 2018, Gartner announced that Enterprise File Sharing & Synchronization (EFSS) i.e. Dropbox, Box should be a standard capability of ECM offerings.

FROM ECM to Content Services

With the impact of Social, Mobile, Cloud and Analytics affecting the expectations for unstructured content management and usage, and with the emergence of Enterprise File Sync and Share (Dropbox, Box, VBC Drive, etc.), an evolution was needed.

On January 5th, 2017, Gartner declared it was officially retiring the term ECM and replaced it by Content Services.

Same Goals, Different Approach

While ECM has been focusing on transforming hard copies papers into digital ones and where the content is being stored. Content Services set to focus on how content is being used to create, collaborate, share, transform and leverage that content in business process to gain insights.

Content Services Definition

A set of services and micro services, embodied either as an integrated product suite or as separate applications, that share common APIs and repositories, to exploit diverse content types and to serve multiple constituencies and numerous use cases across an organization.

ECM vs Content Services

Source: slideshare

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